Boyung.com

I recently ordered a tripod for my camera from Amazon.  According to their website, the delivery estimate was March 11th.  So when the 12th rolled around, I was curious about the status.  I went out to the website and found that even though I got free super-saver shipping, it shipped UPS ground.  Probably cheaper for something of an awkward shape.  That meant that they actually had a tracking number for me.  I used that to go check the status on UPS's website, and it said that the package was damaged in transit on the 9th and had been sitting at one of their warehouses since then.  Unsure of what to do, I went back to Amazon's site, and sent a message regarding the status of my order.  I told them that I saw that it got damaged by UPS, and I wasn't sure what the process was to get a new tripod shipped out.  This was after 5:30 that night.  By 6:00, I had received a reply stating that they had begun the processing of a replacement and also upgraded my shipping to standard, to get it here sooner.  I was absolutely amazed to get a response that quickly, especially at that time of day.  I know that Amazon is based on the west coast, so it was only 3:30 in the afternoon there, but that's still an absolutely amazing turnaround time.  With all of the stores - online or off - that I have dealt with that have incredibly poor customer service, it is really refreshing to see that one of the biggest retailers out there can still be so good to their customers.  Of course, this wasn't completely unexpected.  In over seven years of dealing with Amazon, this is the first issue that I've had with a purchase in any way, so I already knew that they took great care with their customers.  But it still impresses me to see them be that quick with a replacement.